FAQs

  • If you need to request a reimbursement for an activity, please review our cancellation terms below:

    • A 50% down payment deposit is required to secure your spot in the residency or activity. These deposits are non-refundable, as they guarantee your reservation and cover administrative and booking costs.

    • If you made a full payment, you are eligible for a 50% refund if the cancellation is made at least 7 days before the activity start date.

    • Cancellations made within 7 days of the activity start date are non-refundable.

    If you have any questions or need assistance, don’t hesitate to contact us at hello@cansilvestre.com.

  • You can find us by clicking this link to our location pin, or simply entering “Can Silvestre, Riudarenes” into your GPS.

    By Car:
    Drive to the village of Riudarenes and then follow the signs towards l’Esparra. The road is paved most of the way, with the last kilometer on a dirt road that is accessible to all types of vehicles.

    By Public Transport:
    Take the R11 Rodalies train to Sils Station from either Barcelona or Girona (trains run approximately every hour). From Sils, you can arrange a private pick-up with us.

    For International Arrivals:
    Fly into Barcelona Airport. From there, you can either:

    We can arrange pick-up from Girona Airport or Sils train station, bringing you directly to Can Silvestre.

  • For safety reasons and to ensure the well-being of the animals that live on our property, dogs are not allowed. The farmhouse is currently home to other animals that require a calm and controlled environment, and the presence of dogs could disrupt this balance.

  • If you’re sending your payment from outside the Eurozone, the easiest and most cost-effective way is through Wise (formerly TransferWise).

    You can open a Wise account in your local currency, transfer funds from your local bank to Wise, and then convert and send them instantly to a Euro account — including Can Silvestre’s bank account.

    This method usually offers better exchange rates and lower fees than traditional international bank transfers.

  • Visa requirements vary depending on your nationality. We recommend checking with your local embassy or consulate to confirm the latest entry regulations.

    U.S. citizens do not need a visa to enter Spain or other Schengen Area countries for stays of up to 90 days within a 180-day period. For longer stays, or for non-Schengen nationals, please verify specific requirements with your local authorities.

  • We strongly recommend that all residents arrange travel and health insurance for the duration of their stay at Can Silvestre. Insurance should cover medical care, personal belongings, and travel disruptions. Can Silvestre is not responsible for accidents, lost items, or travel delays.